Revolutionising hospitality in Europe

Guest experience platform provider Vouch is expanding into new global markets, with the opening of London operations as a gateway to Europe

Singapore’s Vouch Concierge is now working in the UK with Hotel du Vin and Malmaison to set up their pre-stay concierge – and with a further six properties under the Frasers Hospitality Group across Britain utilising their guest experience platforms, the company is going from strength to strength.

Vouch has set up an office in London to become its third in-country branch along with its presence in Indonesia and South Korea and will be looking to build on its new and existing partnerships with hotel chains in these markets for expansion.

The Singapore headquartered start-up provides innovative AI-powered technology to the hospitality and travel segment, including attractions and malls, to enhance productivity, boost revenue and elevate the overall guest experience.

Armed with seed funding of S$1.51m ($1.1m) led by Forge Ventures, the funding will be used for expansion and product development for a new category of technology for hotels – the guest experience platform. Without needing to download an app for a short-term stay, Vouch’s guest experience platform allows guests to check-in, make room requests, order food and beverage and get instant answers to commonly asked questions, just by scanning a QR code on their mobile phones.

Leveraging both AI and chatbot based technologies as part of the wider guest experience platform, Vouch Concierge has seen wide adoption of its platform in Asia to improve productivity through the streamlining of hotel operations and providing round-the-clock services for hotel guests. In attractions like museums, users can enjoy the full experience with audio tours, find out about artifacts and even play interactive games to enhance the visitor experience.

Since its launch in 2018 Vouch has rolled out its services and partnered with noteworthy hospitality brands in Asia and is now looking to expand globally. Founder and CEO Joseph Ling said: “In Singapore, for example, we have covered 25% of all rooms under international groups such as Frasers Hospitality, Hyatt Hotels, Pan Pacific Hotels Group and the InterContinental Hotels Group.”

Company founder and CEO Joseph Ling

While travel and tourism have remained low across the world due to Covid-19, Vouch Concierge aims to help businesses and consumers in these sectors cope better in a pandemic. For instance, by using the platform, guests can minimise their physical interaction with hotel staff during check-in and other administrative tasks as well as navigate social distancing requirements in those premises. These include using the platform to book usage times for the swimming pool, gym facilities or making reservations at the restaurants.

By incorporating Vouch into their operations, businesses can better plan for manpower requirements and avoid greater uncertainty associated with fluctuating pandemic intensity and accompanying social distancing requirements.

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